Service management :
James A. Fitzsimmons, Mona J. Fitzsimmons.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 2000 - New York : McGraw-Hill, 2001. - xxvi, 646 p.
Includes bibliographical references and indexes.
71181156
Service industries --Management.
658 F562
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 2000 - New York : McGraw-Hill, 2001. - xxvi, 646 p.
Includes bibliographical references and indexes.
71181156
Service industries --Management.
658 F562