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The essential guide to knowledge management :

Amrit Tiwana.

The essential guide to knowledge management : e-business and CRM applications / Amrit Tiwana. - N.J : Prentice Hall, 2001. - xxiv, 315 p. " - Essential guide series .

Includes bibliographical references (p. 303-309) and index.

ISBN: 130320005

Subjects--Topical Terms:
Knowledge management--Electronic commerce--Customer relations.

Dewey Class. No.: 658.4038 T623

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