Amrit Tiwana. <br/><br/>
The essential guide to knowledge management :  e-business and CRM applications / 
Amrit Tiwana. 
 -  N.J :  Prentice Hall,  2001. 
 - xxiv, 315 p. " 
 - Essential guide series .
<br/><br/>Includes bibliographical references (p. 303-309) and index. 
<br/><br/><label>ISBN: </label>130320005 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Knowledge management--Electronic commerce--Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.4038  T623