TY  - BOOK
AU  - Kitty O. Locker, Stephen Kyo Kaczmarek.
TI  - Business communication: building critical skills 
SN  - 0072305873 
U1  - 658.45  L815 
PY  - 2001///
CY  - Boston
PB  - McGraw-Hill
KW  - Business communication
N1  - Includes bibliographical references and index
ER  -