Edward M. Knod, Richard J. Schonberger. Operations management : meeting customers’ demands / Edward M. Knod, Richard J. Schonberger. - 7th - Boston : McGraw-Hill/Irwin, 2001. - xviii, 714 p. - The McGraw-Hill/Irwin series Operations and decision sciences . Includes bibliographical references and index. ISBN: 72320591 Subjects--Topical Terms: Production management. Dewey Class. No.: 658.5 K723