William G. Zikmund, Michael d'Amico" Effective marketing: creating and keeping customers in an e-commerce world. / William G. Zikmund, Michael d'Amico" - 3rd - Ohio : South-Western, 2002. - x, 553p. Includes bibliographical references and index. ISBN: 324125690 Subjects--Topical Terms: Marketing--Consumer behavior--Export marketing. Dewey Class. No.: 658.8 Z68