| 000 | 00603nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 190316s2001 gb 000 eng d | ||
| 020 | _a71181156 | ||
| 040 | _aECUCL | ||
| 041 | _aeng | ||
| 082 | 0 | 4 | _a658 F562 |
| 100 | 1 | _aJames A. Fitzsimmons, Mona J. Fitzsimmons. | |
| 245 | 0 | 0 |
_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | _a2000 | ||
| 260 |
_aNew York : _bMcGraw-Hill, _c2001. |
||
| 300 | _axxvi, 646 p. | ||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 650 | 0 | 4 |
_aService industries _xManagement. |
| 999 |
_c1835 _d1835 |
||