| 000 | 00539nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 190316s2001 gb 000 eng d | ||
| 020 | _a1574442902 | ||
| 040 | _aECUCL | ||
| 041 | _aeng | ||
| 082 | 0 | 4 | _a658.812 S556 |
| 100 | 1 | _aM. Larry Shillito. | |
| 245 | 0 | 0 |
_aAcquiring, processing, and deploying voice of the customer / _cM. Larry Shillito. |
| 260 |
_aBoca Raton : _bSt. Lucie Press, _c2001. |
||
| 300 | _axvi, 279 p. | ||
| 504 | _aIncludes bibliographical references (p. 269) and index. | ||
| 650 | 0 | 4 |
_aCustomer services _xManagement. |
| 999 |
_c2218 _d2218 |
||