Acquiring, processing, and deploying voice of the customer / (Record no. 2218)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00539nam a2200169Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 190316s2001 gb 000 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1574442902 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | ECUCL |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 S556 |
| 100 #1 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | M. Larry Shillito. |
| 245 00 - TITLE STATEMENT | |
| Title | Acquiring, processing, and deploying voice of the customer / |
| Statement of responsibility, etc. | M. Larry Shillito. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boca Raton : |
| Name of publisher, distributor, etc. | St. Lucie Press, |
| Date of publication, distribution, etc. | 2001. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 279 p. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (p. 269) and index. |
| 650 04 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Management. |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Central Library | Central Library | 03/26/2019 | 658.812 S556 | 001210 | 03/26/2019 | C.1 | 03/26/2019 | Books |