Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By: Material type: TextTextLanguage: English Publication details: New York : McGraw-Hill, 2001.Edition: 2000Description: xxvi, 646 pISBN:
  • 71181156
Subject(s): DDC classification:
  • 658 F562
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Holdings
Item type Current library Call number Copy number Status Barcode
Books Books Central Library 658 F562 (Browse shelf(Opens below)) C.1 Available 000758

Includes bibliographical references and indexes.

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