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	1.		The shape of things to come : seven imperatives for winning in the new world of business / Richard W. Oliver. by Richard W. Oliver Series: BusinessWeek books Material type: Text; Format: microfiche ; Audience: General; Language: English Publication details: New York : McGraw-Hill, 1999 Availability: Items available for loan: Central Library (1)Call number: 658.049 O484. Save to lists Add to cart (remove)
	2.		Service marketing / Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham. by Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham Material type: Text; Format: microfiche ; Audience: General; Language: English Publication details: New York : HarperCollins, 1996 Availability: Items available for loan: Central Library (4)Call number: 658.8 R971, ... Save to lists Add to cart (remove)
	3.		Key account management : a complete action kit of tools and techniques for achieving profitable key supplier status / Peter Cheverton. by Peter Cheverton Edition: 3rd Material type: Text; Format: microfiche ; Audience: General; Language: English Publication details: London : Kogan Page, 2004 Availability: Items available for loan: Central Library (1)Call number: 658.804 C527. Place hold Save to lists Add to cart (remove)
	4.		Product plus : how product ₊ service = competitive advantage / Christopher Lovelock. by Christopher Lovelock Material type: Text; Format: microfiche ; Audience: General; Language: English Publication details: New York : McGraw-Hill, 1994 Availability: Items available for loan: Central Library (1)Call number: 658.812 L911. Save to lists Add to cart (remove)
	5.	Image from Amazon.com	Relationship marketing for competitive advantage : winning and keeping customers / Adrian Payne ... [et al.]. by Adrian Payne ... [et al.] Material type: Text; Format: microfiche ; Audience: General; Language: English Publication details: Oxford : Butterworth-Heinemann, 1995 Availability: Items available for loan: Central Library (1)Call number: 658.812 P346. Save to lists Add to cart (remove)
	6.	Image from Amazon.com	Acquiring, processing, and deploying voice of the customer / M. Larry Shillito. by M. Larry Shillito Material type: Text; Format: microfiche ; Audience: General; Language: English Publication details: Boca Raton : St. Lucie Press, 2001 Availability: Items available for loan: Central Library (1)Call number: 658.812 S556. Place hold Save to lists Add to cart (remove)

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