Acquiring, processing, and deploying voice of the customer / M. Larry Shillito.

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TextLanguage: English Publication details: Boca Raton : St. Lucie Press, 2001.Description: xvi, 279 pISBN:

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Item type	Current library	Call number	Copy number	Status	Barcode
Books	Central Library	658.812 S556 (Browse shelf(Opens below))	C.1	Available	001210

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Includes bibliographical references (p. 269) and index.

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